Frequently Asked Questions
What is MachineID, and where can I find it?
MachineID is a serial number for NinjaTrader. You can found it at the Help/About window of NinjaTrader.
I sent a trial request, why didn't I received anything?
Please check you spam folder. If you did not received any response after a day, please write directly to the contact email. Make sure you do not use disposable email which are automatically filtered out as spam.
How can I buy and pay for the products?
You can buy the products from the demo page. The available payment methods are credit cards and paypal.
I bought the NT7 version of the product, how can I get the NT8 version?
Please send a message, including your machine id. You will receive a discount code that you can use at the checkout.
Who is the seller of the products?
Your dealing partner is Paddle.com Market Ltd, United Kingdom.
Where do I receive support for the product?
The product support is provided by NinjaTools, if you have questions or problems, please write to support@ninjatools.studio.
Are there any additional fees, does the product price is one time fee?
No additional fees apply, all prices are one time fee, except where the price marked as monthly.
I downloaded and imported the demo, but nothing happens?
Please make sure your demo is up to date, your downloaded product is automatically expire after 7 days and won't work.
Additionaly make sure your Antivirus program does not block NinjaTrader.
On how many computer can I install the product?
One purchase allows you to install and run the product on 2 PC's.
Is there an NT7 version available?
Every listed product is for Ninjatrader 8 only.
After I updated Ninjatrader the addon does not work anymore, what should I do?
Please check if there is a new version available from the addon, if updating to the latest version does not help, please report the problem to the NinjaTools support at support@ninjatools.studio.
After I updated my PC, the addon does not work anymore, what should I do?
Please send your MachineID to the NinjaTools support.
How can I remove the product?
The product can be removed using the Control Center/Tools/Remove Ninjascript assembly menu.
Can I use the Binance, BinancePlus addon from USA?
No, you should not use banned countries like USA under any circumstances.
How can I use my coupon code?
During the checkout your coupon code can be applied on the payment selection page with the 'Add Discount' button.
How can I cancel my subscription?
You can cancel your subscription from the subscription page, the link to your subscription page will be sent to you after the purchase.
More questions?
