NINJA
TOOLS
Frequently Asked Questions


What is MachineID, and where can I find it?

MachineID is a serial number for NinjaTrader. You can found it at the Help/About window of NinjaTrader.


I sent a trial request, why didn't I received anything?

Please check you spam folder. If you did not received any response after a day, please write directly to the contact email.


How can I buy and pay for the products?

You can buy the products from the testdrive page. The available payment methods are credit cards and paypal.


I bought the NT7 version of the product, how can I get the NT8 version?

Please send a message, including your machine id. You will receive a discount code that you can use at the checkout.


Who is the seller of the products?

The official reseller of the products is Paddle.com Market Ltd, United Kingdom.


Are there any additional fees, does the product price is one time fee?

No additional fees apply, all prices are one time fee.


I downloaded and imported the demo, but nothing happens?

Please make sure your demo is up to date, your downloaded product is automatically expire after 7 days and won't work. Additionaly make sure your Antivirus program does not block NinjaTrader.


On how many computer can I install the product?

One purchase allow you to install and run the product on 2 PC.


Is there an NT7 version available?

Every listed product is for Ninjatrader 8 only.


More questions?



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