NINJA
TOOLS
Frequently Asked Questions


What is MachineID, and where can I find it?

MachineID is a serial number for NinjaTrader. You can found it at the Help/About window of NinjaTrader.


I sent a trial request, why didn't I received anything?

Please check you spam folder. If you did not received any response after a day, please write directly to the contact email.


How can I buy and pay for the products?

You can buy the products from the testdrive page. The available payment methods are credit cards and paypal.


I bought the NT7 version of the product, how can I get the NT8 version?

Please send a message, including your machine id. You will receive a discount code that you can use at the checkout.


Who is the seller of the products?

The official reseller of the products is Paddle.com Market Ltd, United Kingdom.


Where do I receive support for the product?

The product support is provided by NinjaTools, if you have questions or problems, please write to support@ninjatools.studio.


Are there any additional fees, does the product price is one time fee?

No additional fees apply, all prices are one time fee, except where the price marked as monthly.


I downloaded and imported the demo, but nothing happens?

Please make sure your demo is up to date, your downloaded product is automatically expire after 7 days and won't work. Additionaly make sure your Antivirus program does not block NinjaTrader.


On how many computer can I install the product?

One purchase allows you to install and run the product on 2 PC.


Is there an NT7 version available?

Every listed product is for Ninjatrader 8 only.


After I updated Ninjatrader the addon does not work anymore, what should I do?

Please check if there is a new version available from the addon, if updating to the latest version does not help, please report the problem to the NinjaTools support at support@ninjatools.studio.


After I updated my PC, the addon does not work anymore, what should I do?

Please send your MachineID to the NinjaTools support.


More questions?



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